22 Best Chat Support Jobs from Home in 2021

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Do you have incredible customer service and typing skills, but hate phone jobs? You’re in luck because there are lots of chat support jobs from home you can go into. Some companies that offer chat support work from home jobs even provide equipment!

Chat support agents are the people you talk to over a messaging platform, such as live chat or email, to ask questions or place an order.

You’ve probably chatted with one before when you were booking airline flights or inquiring about hotel accommodation. The person you were talking to behind the computer screen or smartphone is actually a chat support agent. You can get ahold of such agents through the company’s website or live chat channels like Facebook messenger.

The wonderful thing about this is that you can become a chat support agent yourself and work from home or anywhere. Nowadays, many businesses are moving their businesses online, so opportunities such as chat support jobs from home are also likely to open up.

Chat Support Agent: Job Description

But first things first, what exactly are remote chat agent jobs? What do chat support agents do?

According to JobHero, chat support agents perform one or more of these tasks: 1). Answer questions 2). Solve problems and 3). Troubleshoot.

Chat support agents provide this service via a messaging or live chat platform, allowing them to quickly process the concern, offer customer service satisfaction, and keep the client returning. Simply put, companies hire support agents to provide the best customer service experience.

According to Super Office, 41% of customers expect most businesses to have a live chat support feature. The numbers are even higher if customers go to your website via a mobile device. So, without chat support, customers felt ignored or neglected because they don’t have anyone to connect with regarding their concerns or query.

Since chat support jobs are often conducted remotely, this gives you the chance to jump on an employment opportunity you can do from home. There are lots of live chat remote jobs nowadays to choose from with flexible working hours and decent pay. So, if you want a job that’s legit and entirely home-based, remote online chat jobs might be for you.

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How to Find Remote Chat Jobs

Woman working in bed as chat support agent

There are a few ways you can find chat jobs from home. One is to sign up with job sites such as FlexJobs and ZipRecruiter. These two are my favorite job sites that I highly recommend here on This Mama Blogs.

You may also choose to directly apply to the companies looking for remote workers like you. Below are some of these companies that offer remote chat jobs from home!

Companies To Apply For Chat Support Jobs From Home

1. Apple

Salary Rate: $13-$16 per hour
Requirements: experience and knowledge with Apple products
Work Availability: Part-time and full-time

Apple is one of the top companies that offer remote chat support jobs. As an Apple home advisor, your job is to address customer inquiries about the company’s products.

Aside from excellent customer service skills, it also helps to have technical knowledge of the brands’ products. You will work as an employee at Apple (not as an independent contractor), so you will also receive benefits from the company. Apple will pay for your internet bill and send you an iMac once hired as a chat support agent.

The rate for chat support agents is not disclosed on Apple’s website, but according to Indeed, customer service reps in Apple earn between $13 and $16 per hour.

2. OutPlex

Salary Rate: $9 per hour
Requirements: 30-50wpm typing speed; high-school graduate or GED; US-resident
Work Availability: Part-time and full-time

OutPLEX is a customer relationship company with base offices in the US and the Dominican Republic. The company manages a roster of huge brands, including Bayer, Revlon, Abbott, AT&T, and Verizon, among others.

Chat support agents at OutPLEX answer customers’ questions and handle their concerns. To qualify for this job, you need to be at least a high school graduate and a US citizen.

You should also have a typing speed of at least 30 words per minute, impeccable research skills, and good communication skills. You can search and apply directly for job openings on OutPLEX’s career site.

The pay rate for OutPLEX’s chat support agents is not disclosed on their website, but according to several references across the web, it starts at $9/hour base rate.

3. Arise

Salary Rate: $11 per hour
Requirements: apply online; sign an NDA form and undergo training
Work Availability: may be flexible or full-time, depends on the campaign

Arise is a customer care company that offers various customer service solutions to its clients, serving various companies in the healthcare, retail, eCommerce, travel, and hospitality industries, etc.

With Arise chat jobs, you will be dealing with various clients, including Fortune 500 companies. You can register as an agent through Arise’s official website by creating a profile, signing an NDA form, picking, and client, and enrolling in a client certification course. Once done, you can sign a three-month contract with the client. Arise does not disclose how much it pays its chat support agents, but according to Glassdoor, it’s around $11 per hour.

4. Concentrix

Salary Rate: $11 – $15 per hour
Requirements: high school education/ GED, at least 1-year experience in customer service
Work Availability: Full-time and part-time

Concentrix is a global business service company that offers various business solutions, including finance and accounting, marketing, analytics, automation, and more. For its work-at-home segment, Concentrix hires people who are skilled at providing sales, service, and technical support. It is one of the most popular remote chat jobs worldwide. Your role is to provide assistance and process tickets via chat.

What’s great about Concentrix is that it provides a good range of benefits to its customer service agents, including competitive salary, free training, medical benefits, and retirement plans. Pay rate at Concentrix depends on the role, but according to Indeed, it is between $11-$15 per hour.

5. Alorica

Salary Rate: $11 – $12 per hour
Requirements: high school education or GED
Work Availability: Part-time and full-time

Alorica, a customer service company is one of the most reputable, working with clients across industries — communications, healthcare, financial services, technology, travel, and hospitality, among many others. They have over 100,000 employees and thousands of them work-from-home.

Your chat agent work with Alorica involves addressing customer concerns via messaging platforms and social media. You must be able to assist customers with their concerns, demonstrate empathy with their situation, and help resolve their issues. You can search for job openings on Alorica’s official website. As for the rate, according to Indeed, Alorica sales and customer service representatives earn an average of $11-$12 per hour.

6. BestBuy

Salary Rate: $13 – $16 per hour
Requirements: fast typing skills, customer service experience, trouble-shooting knowledge of BestBuy products
Work Availability: full-time and flexible

If you’re quite tech-savvy, you might qualify for online chat expert jobs with BestBuy. BestBuy is a reputable company selling various electronics and appliances in the US, Mexico, and Canada. Sometimes, customers encounter a technical problem or need to figure out something about their item, so they go to BestBuy’s customer service department for their inquiries.

BestBuy has a Geek Squad, a team of people who handle such inquiries. Chat support agents at Geek Squad help customers figure the best solutions to their concerns. You can work-from-home as a chat agent, except if you live in California, Puerto Rico, Alaska, or Washington. You need to be a fast typist with at least one year of technical knowledge/experience with Apple products and other devices.

According to Glassdoor, Geek Squad consultation agents are paid between $13-$16 per hour.

7. OneSupport

Lady working from home answering questions through chat

Salary Rate: $12 per hour
Requirements: at least 40wpm typing speed and meet the internet and computer requirements
Work Availability: full-time and flexible

OneSupport is a renowned tech company that provides contact solutions for businesses. The company works with some of the biggest brands today, including Google, Dell and AT&T. OneSupport has over 1500 work-from-home employees from over 20 states in the US.

OneSupport claims to offer competitive income and benefits live chat agents. In this role, you will have to provide support and assist with light troubleshooting. If you’re eyeing a business customer care representative, expect to do some sales as well. Whichever the case, you need to be a decently fast typist with at least 40WPM, knowledgeable of computer equipment and software applications, as well as be able to multi-task. You also need to fulfill the technical requirements for the role.

According to OneSupport, their work-at-home representatives earn a base pay of $12 per hour, plus a competitive benefits package and paid training.

8. Automattic

Salary Rate: $22 per hour
Requirements: apply online and pass a series of tests and interviews
Work Availability: steady workflow

Automattic is a remote company that offers various digital software solutions for clients. Some of its most notable products include WordPress, WooCommerce, Tumblr, and Akismet. As for remote live chat jobs in Automattic, these people are called the Happiness Engineers. They handle Automattic’s live chat system and provide support to clients 24/7. Happiness Engineers get to work from anywhere. In fact, the company has agents in over 70 countries around the world.

Automattic follows a non-conventional hiring process. They are looking for people who are curious, driven, independent, and are quite handy with WordPress, CSS and HTML. To apply, you need to send in your application online. They will put you through a series of tests and interviews to gauge your suitability to the role.

According to ZipRecruiter, Automattic Happiness Engineers are paid around $22 an hour.

9. SiteStaff

Salary Rate: $10 – $11 per hour
Requirements: US resident, typing speed of at least 65wpm, bilingual and customer service experience a plus
Work Availability: part-time

SiteStaff is a well-known live chat software and hosting company. It works with various clients, particularly those that are in senior living, elective medicine, law firms and finance industries. SiteStaff also has 24/7 chat support service to help clients handle customer concerns and inquiries.

SiteStaff accepts applicants for the role of live chat agents. To qualify, you must live in the US, have at least 65 WPM typing speed, and can simultaneously carry three to four conversations. Being bilingual and having previous customer service or chat support experience is a plus. This is a part-time role and you’ll be expected to work 4-5 hours a day. SiteStaff does not advertise its pay rate for chat support agents, but according to most sources, it is around $10-$11 per hour.

You can look at current openings on SiteStaff’s career page.

10. ModSquad

Salary Rate: $8 – $10 per hour
Requirements: excellent communication skills and troubleshooting knowledge
Work Availability: full-time and part-time

ModSquad is a company that provides moderation support, customer support, community, and social media engagement services to its clients in the e-commerce, government, sports, gaming, mobile technology industries.

They offer live chat operator jobs from home. As a live chat agent, you have the freedom and flexibility to work at your own schedule and pick your own projects. According to ModSquad’s website, its full-time US workers are also entitled to medical and other benefits, 401(K) plan, and unlimited vacation. As a community support associate, your task is to assist customers and answer their questions via email.

To chat jobs from home with ModSquad, you must good English communication skills, internet savvy, ability to multi-task and have technical troubleshooting skills. You can apply on their openings by visiting ModSquad’s website and clicking on the career tab.

The company does not disclose its pay rate for their live chat agents, but its website site that they offer competitive salary and benefits.

11. LiveWorld

Salary Rate: $8 per hour
Requirements: US resident, at least 18 years old
Work Availability: full-time and part-time

LiveWorld is a digital and social marketing agency that aims to help companies establish better relationships with their customers. The company offers various customer relationship solutions, such as moderation and engagement, strategy and consulting, and digital solutions.

LiveWorld hires part-time and remote chat support jobs. LiveWorld needs agents who are empathetic to customer’s concerns, have strong communication skills, and can make correct decisions despite being under pressure. You must also be at least 18 years old and a US resident.

LiveWorld did not publicly disclose its pay rate for chat support agents, but according to most sources, it starts at $8 an hour. You can go to LiveWorld’s career page on their website to see their current job openings.

12. The Chat Shop

Salary Rate: $9.50 per hour
Requirements: at least 80 wpm, US-based, experience with customer service
Work Availability: full-time and part-time

The Chat Shop dubs itself as the only full-service provider for managing onsite chat. It uses an AI system to help their human chat agents deliver the best results. The Chat Shop is also one of the best places to go when looking for chat support jobs from home. The company is based in the UK, but they accept applicants from specific states in the US, Canada, and other countries.

If you would like to work at The Chat Shop, you need to have high-level English skills, fast and accurate typing skills of at least 80 WPM and can multi-task. You are expected to work either part-time or full-time. You will need to paid training before they officially take you in. The Chat Shop pays its chat support agents $9.50 an hour, which can increase after the probationary period.

The Chat Shop advertises its job openings on its career page.

13. Needle

Salary Rate: paid per chat
Requirements: apply online
Work Availability: flexible

Needle is a brand advocate live commerce chat service provider. Basically, it hires chat support agents to act as brand advocates for their previous clients, stepping in to answer questions and deliver solutions for customers. Needle aims to make customers feel as if they are shopping with an expert.

Needle allows you to pick your own hours. You will not be paid per hour, but per chat. You will also get point rewards that you can redeem as products. To apply, simply head over the Needle’s official website, and fill up their application form. This portion is quite quick to accomplish. You should hear back from Needle if you qualify for the next step of the application.

It’s important to remember though that unlike other remote chat customer service jobs that pay by the hour, Needle follows a point system. Your points will accumulate and you later exchange them with products you like.

14. Support.com

Salary Rate: $11 per hour
Requirements: trouble-shooting skills in various devices, at least 18 years old
Work Availability: full-time and part-time

Support.com is a tech support company that offers various solutions for home and small businesses. The company has a team of tech experts ready to provide assistance for various technology-related issues through house calls, chat, or via phone. People go to support.com for questions on concerns regarding their operating systems, devices like computers, smartphones, TVs, wearables, and network routers.

Support.com has some amazing perks for its workers, including medical and dental benefits, paid vacations, tuition reimbursement, and career advancement within the company. OneSupport’s work-from-home agents earn $11 per hour. You can visit the company’s career page to see their current openings and apply for remote chat agent jobs.

15. Segdwick

Salary Rate: $12 – $16 per hour
Requirements: high school education or GED, at least one-year customer service experience
Work Availability: full-time and part-time

Segdwick is a claims management service provider. The company processes insurance claims and compensations. Sedgwick offers work-from-home non-voice roles for their e-support role. Your job is to take the client’s pertinent information regarding his claim via fax or messaging system.

You don’t need any fancy degree to apply at Sedgwick; a highschool diploma or GED will do. You also need at least one year of experience in the customer service role, computer-literate and have amazing communication skills. Once hired, Sedgwick will send you all the devices and equipment needed for the job, as well as give you $75 per month for your phone and internet expenses.

Sedgwick will hire you as an employee, so you will enjoy certain benefits and paid training. However, you do need to work on the hours set by the company. Sedgwick pays around $12 to $16 per hour.

16. Teletech

Salary Rate: $15 per hour
Requirements: at least high school graduate with excellent communication skills and ready work-from-home set-up.
Work Availability: flexible

Teletech is a global company offering customer experience services, serving various sectors, including the government, automotive, travel, and hospitality, communications and media, etc. The company has been around for 35 years and managed to establish offices in different parts of the world.

The company hires agents for online chat support to assist customers with their queries and concerns via email or chat. Agents are expected to be at least high school graduates, fluent in English, and have a minimum of 6 months experience in customer service. As this is a work-from-home job, it’s also important that you are equipped with the right computing device and internet connection (15 Mbps at least).

According to Glassdoor, Teletech’s base pay for chat agents is $15 per hour.

17. Capital Typing

Salary Rate: $16 – $17 per hour
Requirements: apply online
Work Availability: full-time and part-time

Capital Typing dubs itself as the Home of the World’s Smartest Office. It offers business process solutions, such as business administration, data entry, transcription, and customer service management. Its roster of clients comes from various industries, including banking, education, retail, government, life sciences, and health and insurance.

One of its customer experience services is live chat, so it offers chat agent jobs from home. Capital Typing aims to make use of live chat and instant messaging by integrating these into their online sales funnels, facilitate order processing and reception of feedback, as well a communication platform for billing and account management.

If you wish to apply for live chat work from home jobs with Capital Typing, you must visit their Jobs page to view their current openings. They are not always hiring for live chat positions, so it’s best to check from time to time. According to most sources, live chat agents at Capital Typing make around $16-$17 per hour.

18. Asurion

Salary Rate: $13 per hour
Requirements: high school education, customer service experience, and pass the background check
Work Availability: flexible

Asurion is a global tech company that provides phone insurance services. It has been around for the last two decades, and it’s been protecting, repairing, and replacing phones and home devices of its clients. For phone insurance, the company is also working with the biggest brands in the company: AT&T, Sprint, and Cricket, to name a few.

Asurion provides live chat customer service jobs from home. The chat agents facilitate the process of filing insurance claims as well as provide tech support to its clients. The aspiring agent must be of legal age and passes drug and background checks. Additionally, a high school diploma or GED is required, as well as some experience in the customer service space. Work is flexible and remote, but agents must also be able to nightshifts, holidays, and weekends.

Asurion pays $13 per hour.

19. Ginger.io

Salary Rate: varies depending on the role (health coach make around $18 per hour)
Requirements: at least 2 years relevant work experience and certification/license
Work Availability: full-time

If you’re looking for live chat support jobs from home and help people process their emotions and deal with their mental issues, then Ginger is the best platform to join.

Ginger is a company that provides round-the-clock mental health services through chat. Basically, people who need guidance, counseling, or mental therapy may chat with one of Ginger’s emotional or mental wellness coaches. The service is available 24/7 and made possible through the Ginger app. With Ginger’s chatting jobs from home, you can provide guidance and advice to people who needs it the most, real-time.

So, if you are a therapist or psychiatrist, this is a fantastic platform to put your practice to use without leaving your home. You can provide counseling to patients virtually and in real-time. The requirements vary on the position you are applying for, but the basics include a minimum of two years experience in a relevant field and certification and/or license for your role.

Payment varies, but according to Indeed, mental health coaches make around $18 per hour.

20. Kelly Connect

Salary Rate: $14.75 per hour to start
Requirements: experience in customer service, at least 18 years old, high school graduate or GED equivalent
Work Availability: Full-time

Kelly Connect is also a legit company that provides online chat support work from home. The company’s main role is to connect businesses to talents, especially within those in their specialized fields: telecom, science, engineering, technology, education, government, professional, and industrial, and international businesses.

Chat support agents in Kelly handles queries and concerns of customers through inbound and outbound chat. You need to be highly adept in using the computer as you will be handling up to 3 customers simultaneously. On the other hand, Kelly provides outstanding benefits, which include a free computer, room for a salary increase, paid time off, holidays, and medical benefits for eligible employees.

To apply for live chat operator jobs from home at Kelly, you must have a high school diploma or GED, eligible to work in the US, 18 years old and above, and at least 6 months of relevant customer service experience.

Kelly’s starting rate is $14.75 per hour.

21. Amazon

Salary Rate: $15 per hour
Requirements: high school education or GED equivalent and customer service experience.
Work Availability: temporary, seasonal

The retail giant, Amazon, gets very busy during specific seasons like the holidays, Prime Day, Black Friday and Cyber Monday. During these times, Amazon needs to ramp up its customer service game by hiring more people to handle inquiries and concerns regarding their orders.

This can be a great opportunity for you to land online representative jobs from home with Amazon.

If you have the extra time to work during these seasons, you could very well apply for Amazon’s live chat customer service jobs from home. The work hours can get lengthy during these times, which means you will get paid more. Also, you may become a regular employee if Amazon is pleased with your performance.

You need to have at least a high school diploma or GED equivalent to apply for online chat operator jobs from home. Customer service experience is also preferable, as well as the ability to work long hours and multi-task.

Amazon pays around $15 per hour.

22. Zapier

Salary Rate: $15 per hour
Requirements: Strong communication skills and experience in customer service
Work Availability: full-time

Based in Silicon Valley, Zapier is a tech company that facilitates automation between apps and services. Its automation tools help people get more work done in lesser time, allowing businesses to become more productive.

Now, Zapier hires agents for live chat operator jobs from home to manage customer concerns and questions. They need chat agents who can help customers solve technical problems, ideally someone who has experience in the SaaS or API industries. Additionally, you must have excellent written communication skills as most of the correspondence, between customers and even teammates, happens through chat or email.

Zapier offers handsome compensation to its chat agents. Apart from the $15 per hour rate, eligible employees also get a healthcare package, retirement plan, paid leaves and vacations, and company retreats. Additionally, Zapier sends its agents free computers and other tools that they will use for their jobs.

Chat Support Jobs From Home: Are You Ready To Make Money Solving Customers’ Concerns?

As more and more companies are moving their businesses online, I believe chat support jobs from home are going to explode more in the near future. These jobs are amazing for people who have customer service skills, can multi-task, and are quite tech-savvy. Best of all, you can work from the comfort of your own home, and you don’t need to make phone calls to do your job.

Have you tried working remote chat agent jobs? What was it like? Let’s connect in the comments.