Do you have incredible customer service and typing skills, but hate phone jobs? Lucky for you, there are lots of chat support jobs from home you can go into.
Chat support agents are the people you talk to over a messaging platform, such as live chat or email, to ask questions or place an order.
You’ve probably chatted with one before when you were booking for airline flights or inquiring about hotel accommodation. The person you were talking to behind the computer screen or smartphone is actually a chat support agent. You can get ahold of such agents through the company’s website or live chat channel like Facebook messenger.
The wonderful thing about this is that you can become a chat support agent yourself and work from home or anywhere. Nowadays, many businesses are moving their businesses online, so opportunities such as chat support jobs from home are also likely to open up.
Chat Support Agent: Job Description
But first things first, what exactly are remote chat agent jobs? What do chat support agents do?
According to JobHero, chat support agents perform one or more of these tasks: 1). Answer questions 2). Solve problems and 3). Troubleshoot.
Chat support agents provide this service via a messaging or live chat platform, allowing them to quickly process the concern, offer customer service satisfaction, and keep the client returning. Simply put, companies hire support agents to provide the best customer service experience.
According to Super Office, 41% of customers expect most businesses to have a live chat support feature. The numbers are even higher if customers go to your website via a mobile device. So, without chat support, customers felt ignored or neglected because they don’t have anyone to connect with regarding their concern or query.
Since chat support jobs are often conducted remotely, this gives you the chance to jump on an employment opportunity you can do from home. There are lots of live chat remote jobs nowadays to choose from with flexible working hours and decent pay. So, if you want a job that’s legit and entirely home-based, remote online chat jobs might be for you.
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How to Find Remote Chat Jobs
There are a few ways you can find chat jobs from home. One is to sign up with job sites such as FlexJobs and ZipRecruiter. These two are my favorite job sites that I highly recommend here on This Mama Blogs.
You may also choose to directly apply to the companies looking for remote workers like you. Below are some of these companies that offer remote chat jobs from home!
Companies To Apply For Chat Support Jobs From Home
Apple
Apple is one of the top companies that offer remote chat support jobs. As an Apple home advisor, your job is to address customer inquiries about the company’s products.
Aside from excellent customer service skills, it also helps to have technical knowledge of the brands’ products. You will work as an employee at Apple (not as an independent contractor), so you will also receive benefits from the company. Apple will pay for your internet bill and send you an iMac once hired as a chat support agent.
The rate for chat support agents is not disclosed on Apple’s website, but according to Indeed, customer service reps in Apple earn between $13 and $16 per hour.
OutPlex
OutPLEX is a customer relationship company with base offices in the US and the Dominican Republic. The company manages a roster of huge brands, including Bayer, Revlon, Abbott, AT&T, and Verizon, among others.
Chat support agents at OutPLEX answer customers’ questions and handle their concerns. To qualify for this job, you need to be at least a high school graduate and a US citizen.
You should also have a typing speed of at least 30 words per minute, impeccable research skills, and good communication skills. You can search and apply directly for job openings on OutPLEX’s career site.
The pay rate for OutPLEX’s chat support agents is not disclosed on their website, but according to several references across the web, it starts at $9/hour base rate.
Arise
Arise is a customer care company that offers various customer service solutions to its clients, serving various companies in the healthcare, retail, eCommerce, travel, and hospitality industries, etc.
With Arise chat jobs, you will be dealing with various clients, including Fortune 500 companies. You can register as an agent through Arise’s official website by creating a profile, signing an NDA form, picking, and client, and enrolling in a client certification course. Once done, you can sign a three-month contract with the client. Arise does not disclose how much it pays its chat support agents, but according to Glassdoor, it’s around $11 per hour.
Concentrix
Concentrix is a global business service company that offers various business solutions, including finance and accounting, marketing, analytics, automation, and more. For its work-at-home segment, Concentrix hires people who are skilled at providing sales, service, and technical support. It is one of the most popular remote chat jobs worldwide. Your role is to provide assistance and process tickets via chat.
What’s great about Concentrix is that it provides a good range of benefits to its customer service agents, including competitive salary, free training, medical benefits, and retirement plans. Pay rate at Concentrix depends on the role, but according to Indeed, it is between $11-$15 per hour.
Alorica
Alorica, a customer service company is one of the most reputable, working with clients across industries — communications, healthcare, financial services, technology, travel, and hospitality, among many others. They have over 100,000 employees and thousands of them work-from-home.
Your chat agent work with Alorica involves addressing customer concerns via messaging platforms and social media. You must be able to assist customers with their concerns, demonstrate empathy with their situation, and help resolve their issues. You can search for job openings on Alorica’s official website. As for the rate, according to Indeed, Alorica sales and customer service representatives earn an average of $11-$12 per hour.
BestBuy
If you’re quite tech-savvy, you might qualify for online chat expert jobs with BestBuy. BestBuy is a reputable company selling various electronics and appliances in the US, Mexico, and Canada. Sometimes, customers encounter a technical problem or need to figure out something about their item, so they go to BestBuy’s customer service department for their inquiries.
BestBuy has a Geek Squad, a team of people who handle such inquiries. Chat support agents at Geek Squad help customers figure the best solutions to their concerns. You can work-from-home as a chat agent, except if you live in California, Puerto Rico, Alaska, or Washington. You need to be a fast typist with at least one year of technical knowledge/experience with Apple products and other devices.
According to Glassdoor, Geek Squad consultation agents are paid between $13-$16 per hour.
OneSupport
OneSupport is a renowned tech company that provides contact solutions for businesses. The company works with some of the biggest brands today, including Google, Dell and AT&T. OneSupport has over 1500 work-from-home employees from over 20 states in the US.
OneSupport claims to offer competitive income and benefits live chat agents. In this role, you will have to provide support and assist with light troubleshooting. If you’re eyeing a business customer care representative, expect to do some sales as well. Whichever the case, you need to be a decently fast typist with at least 40WPM, knowledgeable of computer equipment and software applications, as well as be able to multi-task. You also need to fulfill the technical requirements for the role.
According to OneSupport, their work-at-home representatives earn a base pay of $12 per hour, plus a competitive benefits package and paid training.
Automattic
Automattic is a remote company that offers various digital software solutions for clients. Some of its most notable products include WordPress, WooCommerce, Tumblr, and Akismet. As for remote live chat jobs in Automattic, these people are called the Happiness Engineers. They handle Automattic’s live chat system and provide support to clients 24/7. Happiness Engineers get to work from anywhere. In fact, the company has agents in over 70 countries around the world.
Automattic follows a non-conventional hiring process. They are looking for people who are curious, driven, independent, and are quite handy with WordPress, CSS and HTML. To apply, you need to send in your application online. They will put you through a series of tests and interviews to gauge your suitability to the role.
According to ZipRecruiter, Automattic Happiness Engineers are paid around $22 an hour.
SiteStaff
SiteStaff is a well-known live chat software and hosting company. It works with various clients, particularly those that are in senior living, elective medicine, law firms and finance industries. SiteStaff also has 24/7 chat support service to help clients handle customer concerns and inquiries.
SiteStaff accepts applicants for the role of live chat agents. To qualify, you must live in the US, have at least 65 WPM typing speed, and can simultaneously carry three to four conversations. Being bilingual and having previous customer service or chat support experience is a plus. This is a part-time role and you’ll be expected to work 4-5 hours a day. SiteStaff does not advertise its pay rate for chat support agents, but according to most sources, it is around $10-$11 per hour.
You can look at current openings on SiteStaff’s career page.
ModSquad
ModSquad is a company that provides moderation support, customer support, community, and social media engagement services to its clients in the e-commerce, government, sports, gaming, mobile technology industries.
They offer live chat operator jobs from home. As a live chat agent, you have the freedom and flexibility to work at your own schedule and pick your own projects. According to ModSquad’s website, its full-time US workers are also entitled to medical and other benefits, 401(K) plan, and unlimited vacation. As a community support associate, your task is to assist customers and answer their questions via email.
To chat jobs from home with ModSquad, you must good English communication skills, internet savvy, ability to multi-task and have technical troubleshooting skills. You can apply on their openings by visiting ModSquad’s website and clicking on the career tab.
The company does not disclose its pay rate for their live chat agents, but its website site that they offer competitive salary and benefits.
LiveWorld
LiveWorld is a digital and social marketing agency that aims to help companies establish better relationships with their customers. The company offers various customer relationship solutions, such as moderation and engagement, strategy and consulting, and digital solutions.
LiveWorld hires part-time and remote chat support jobs. LiveWorld needs agents who are empathetic to customer’s concerns, have strong communication skills, and can make correct decisions despite being under pressure. You must also be at least 18 years old and a US resident.
LiveWorld did not publicly disclose its pay rate for chat support agents, but according to most sources, it starts at $8 an hour. You can go to LiveWorld’s career page on their website to see their current job openings.
The Chat Shop
The Chat Shop dubs itself as the only full-service provider for managing onsite chat. It uses an AI system to help their human chat agents deliver the best results. The Chat Shop is also one of the best places to go when looking for chat support jobs from home. The company is based in the UK, but they accept applicants from specific states in the US, Canada, and other countries.
If you would like to work at The Chat Shop, you need to have high-level English skills, fast and accurate typing skills of at least 80 WPM and can multi-task. You are expected to work either part-time or full-time. You will need to paid training before they officially take you in. The Chat Shop pays its chat support agents $9.50 an hour, which can increase after the probationary period.
The Chat Shop advertises its job openings on its career page.
Needle
Needle is a brand advocate live commerce chat service provider. Basically, it hires chat support agents to act as brand advocates for their previous clients, stepping in to answer questions and deliver solutions for customers. Needle aims to make customers feel as if they are shopping with an expert.
Needle allows you to pick your own hours. You will not be paid per hour, but per chat. You will also get point rewards that you can redeem as products. To apply, simply head over the Needle’s official website, and fill up their application form. This portion is quite quick to accomplish. You should hear back from Needle if you qualify for the next step of the application.
It’s important to remember though that unlike other remote chat customer service jobs that pay by the hour, Needle follows a point system. Your points will accumulate and you later exchange them with products you like.
Support.com
Support.com is a tech support company that offers various solutions for home and small businesses. The company has a team of tech experts ready to provide assistance for various technology-related issues through house calls, chat, or via phone. People go to support.com for questions on concerns regarding their operating systems, devices like computers, smartphones, TVs, wearables, and network routers.
Support.com has some amazing perks for its workers, including medical and dental benefits, paid vacations, tuition reimbursement, and career advancement within the company. OneSupport’s work-from-home agents earn $11 per hour. You can visit the company’s career page to see their current openings and apply for remote chat agent jobs.
Segdwick
Segdwick is a claims management service provider. The company processes insurance claims and compensations. Sedgwick offers work-from-home non-voice roles for their e-support role. Your job is to take the client’s pertinent information regarding his claim via fax or messaging system.
You don’t need any fancy degree to apply at Sedgwick; a highschool diploma or GED will do. You also need at least one year of experience in the customer service role, computer-literate and have amazing communication skills. Once hired, Sedgwick will send you all the devices and equipment needed for the job, as well as give you $75 per month for your phone and internet expenses.
Sedgwick will hire you as an employee, so you will enjoy certain benefits and paid training. However, you do need to work on the hours set by the company. Sedgwick pays around $12 to $16 per hour.
Chat Support Jobs From Home: Are You Ready To Make Money Solving Customers’ Concerns?
As more and more companies are moving their businesses online, I believe chat support jobs from home are going to explode more in the near future. These jobs are amazing for people who have customer service skills, can multi-task, and are quite tech-savvy. Best of all, you can work from the comfort of your own home, and you don’t need to make phone calls to do your job.
Have you tried working remote chat agent jobs? What was it like? Let’s connect in the comments.
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