Alorica Review: How to Apply, Pay, Work Process and More

Alorica is a company that offers work from home jobs. But how do you apply for Alorica, how much does it pay and what is the work process like? You’ll find out in this Alorica review.

If you’ve been looking into work from home jobs, especially in the customer services space, then chances are, you’ve read or heard about Alorica. Alorica is one of the many companies that hire remote employees. But is it really worth it?

In this Alorica review, you’ll learn:

• What is Alorica?
• How to apply for Alorica?
• What is the work process like at Alorica?
• How much does it pay?
• Pros and Cons of working for Alorica

What is Alorica?

Alorica is a customer experience company. It aims to help brands convert customers into “brand evangelists” through different solutions, including engagement, efficiency and optimization, and community services.

Alorica has an impressive roster of clients, some are big brands like Verizon, Walgreens, and AT&T.

Alorica takes pride in its achievements as a business process outsourcing company. According to its website, clients stay with them for an average of 10 years, and there are over 250 clients across different industries.

Alorica is multi-awarded too. In 2021 alone, it was awarded the Gold Stevie® Award for Great Employers, the largest minority-owned BPO provider in the world, the Silver Stevie® Award for Most Valuable Non-Profit Response, and the Bronze Stevie® Award for Best Use of Technology in Customer Service.

That’s not all. Alorica also holds an A+ Rating with the BBB.

As you can see, Alorica seems like a pretty impressive company. And if you’d like to work from home with Alorica, then it’s time you know what jobs you can do, what the work environment and culture look like, and how much Alorica pays its employees.

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What are the Work from Home Jobs at Alorica?

Alorica has locations in 16 countries, spanning across the Asia-Pacific, Europe, North America and Latin America, and the Caribbean.

There are numerous jobs that you can apply for in Alorica, but the opening depends on your location. But to give you an idea of the kind of work you would expect, here are a few of the job titles you will find:

• Customer service representative
• Support technician
• Talent Acquisition Recruiter
• Lead Analyst
• Social media content moderator

Most of the jobs are in the customer service space. Customer service agents in Alorica provide support to customers through phone, chat, and social media. These agents represent the brands or clients, and they help customers resolve issues, respond to requests, escalate issues to the supervisor, and upsell to customers when necessary.

There are also inbound and outbound customer experience jobs where you would be spending a lot of time making or taking calls.

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How to Apply for Alorica?

If you want to work for Alorica, then you should go to their career page to see available positions. Click on a job title that interests you and go through the details of the job and requirements.

Requirements

Different jobs have different requirements, work environment, duties, and responsibilities.

But let’s just say that you’d like to join Alorica as a virtual customer service representative or agent. Here are the requirements that you must meet to apply for this job title:

• Applicants with a college degree are preferred, but a high school diploma or GED is accepted
• Job experience as a customer experience agent is a plus
• Being bilingual is an advantage
• Ideally, you are familiar with computer apps like Microsoft Excel, Word and Windows
• You should also have excellent communication skills and phone etiquette

Application process

Here’s how you apply for a job at Alorica:

On the career page, go over the job openings and find a job that you like. Click on it and read what the job entails. Be sure to understand everything, and then click “Apply Now.”

A new page will open where you will fill in an online form. Provide your name, email, contact information, email address, and the type of role that you are interested in.

You can click “save and continue” to become part of the company’s Talent Community. Joining the Talent Network gives you access to updates on new jobs as they become available at Alorica.

If you’d like to proceed, click on “skip and continue” and you will be directed to the next part of the application process.

Important: Part of the application process is to go through a background check which you need to pay with your own money ($30). You’ll also have to invest in your own equipment and make sure they meet the minimum technical requirements set by the company. You will not be reimbursed for these costs even if you eventually get hired by the company.

Other companies would provide equipment or reimburse employees for these expenses.

Alorica Benefits

One of the best things that make Alorica an appealing company to work for is its set of benefits provided to work from home employees.

Here are the benefits of working for Alorica:

• Growth opportunities – the company gives the opportunity to climb the ladder
• Bonuses – you’ll win financial bonuses for good performance
• Comprehensive benefits – you get medical and dental coverage, as well as tuition reimbursement and flexible schedules

Work Schedule and Environment

According to most Alorica reviews, the work schedule is not as flexible as one would think. You can choose either a morning or evening shift. Some employees also say that they work an average of 10 hours per day, four days a week.

Alorica’s website did say something about the work environment. If you take on the role of a virtual customer experience agent, you would be working in a controlled call center environment filled with amazing people and growth opportunities

The job is mostly sedentary as you would always be on your computer and the phone taking or making calls.

Alorica Pay

Salaries in Alorica depend on the type of job, the client that you are working for, and the number of hours you work per week.

Some clients pay their agents on a per-minute of talk basis. So if you get a lot of calls during your shift, then you’re more likely to make more money.

According to most reviews, the average salary in Alorica for a sales representative is $10 per hour. Bilingual customer service representatives and inbound sales representatives earn around $14 to $16 per hour.

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Alorica Pros and Cons

Wondering whether you should take a virtual job at Alorica? Here are the pros and cons of working for this company.

Pros

1. Work life balance – you get to work from your home and pick shifts that fit your lifestyle and routine
2. The company provides additional compensation to meet the minimum wage if your local state pays you less.
3. You get to do paid training before you do actual work for your client.
4. You need to work a minimum of 10 hours per week to get paid.
5. Alorica is an established and award-winning company, and it offers legit virtual jobs.
6. The company provides comprehensive benefits to its employees (medical insurance and dental insurance are a big plus!)

Cons

• The pay is low.
• Although the company boasts of its wonderful work culture, some reviews say they don’t get proper communication and support, especially with the upper management.
• There’s not much job security because agents rush to fill up shifts.
• There is no mention of paid time off.
• You won’t get paid much if the call volume is less.

Alorica Reviews

Now that you know the pros and cons of working at Alorica, it’s time to check out the reviews on this company to get a better feel of what it is like to work at Alorica.

First, Alorica has a 2.9 rating on Indeed.

According to this review an employee who worked at Alorica, the first few months were easy but it became stressful due to toxic customers.

Another employee review says working at Alorica has been a fun and positive experience.

Apparently, there are mixed reviews from employees. Some employees report that the management does a terrible job, and does not provide enough support, especially when it comes to the mental health of the agents.

I also checked the employee reviews on Glassdoor where the company earned a 3.2 rating.

According to this employee, there is no job security at Alorica. The company seems to have no problem firing employees out of the blue.

This employee also said that working for Alorica is not a career as agents are pushed to work until they get stressed out. Additionally, management seems to be lacking in support and communication.

But there are also reviews that say employees found the work fun, they get work life balance and the overall work culture of the company is great.

Frequently Asked Questions

Is Alorica a legit company to work for?

Yes, Alorica is a legit company to work for. It operates in several countries around the world and serves some of the biggest brands. It also has an excellent rating with the BBB and has won awards in the customer service space.

What kind of work does Alorica do?

There are numerous jobs that you can apply for in Alorica, but most are in the customer service field. You could be a customer service agent, an inbound or outbound sales agent, provide technical support, and more.

Is it easy to work for Alorica?

Employees seem to have mixed feelings about the work culture in Alorica. Some employees report that they are pushed to just work without getting any support from the management. Other employees seem to be content working for the company, especially since they can work from the comfort of their homes.

Is Alorica Worth It?

If you are looking for a customer service or technical support job from home, sure, you can consider Alorica. The company provides a nice benefits package, which includes medical and dental insurance — benefits that are not available in other companies.

But if you look at hours and the salary, you might feel discontent working for this company. There is not much room for growth, you get stressed over the calls and the management seems to lack support for its employees. There is not much job security to speak of, too.

So if you want a more rewarding career from home, and enjoy a good pay and work life balance, I suggest keeping your options open.